Gaps:  XABC Company wants effective communication to be clear and in the forefront of a new hire's brain because new hires have had communication issues with colleagues and clients, as shown in their in-house performance assessments and customer satisfaction surveys.  

Solution: This course was designed as Part 1 of 3. The end goal was to have the learner earn more successful communication marks across their in-house performance assessments and their customer satisfaction surveys by being able to define the three modes of communication, give examples of nonverbal communication cues, identify ways to listen attentively, and indicate how to make a message concrete and clear. 

Modality: eLearning course                   

Tools used: Articulate Rise 360, Canva

Gaps:  Multiple gaps were found in the analysis for this project. First, novice managers were receiving animosity from veteran managers when asking for change clarification. Second, teams/departments were having difficulty implementing company-wide change information. Third, there were differing ideas of how change management took place within departments. Fourth, there was a long lag-time between the notification and implementation stages for all change projects. 

Solution:  By the end of this eLearning module, novice and veteran managers will be able to define change management and paraphrase the relevance of change management for the company. They will be able to provide examples of how a leader should react to different change types and they will correctly identify pieces of the Change Management Model. 

Modality: eLearning course     

Tools used: Articulate Storyline 360, WellSaidLabs

Gaps: Managers and department heads report a lack of motivation amongst employees. The lack of motivation is not only seen in speed of accomplishing work-related tasks, but in lateness and lack of focus. Individual surveys given to employees indicated motivation scores as quite low. 

Solution: By the end of this vILT, learners were able to define motivation, identify three practical motivation strategies, identify de-motivators in the workplace, give examples of solutions to resolve de-motivators, and list steps in creating personalized motivation strategies for each team member. Stakeholder goals reached included at least 25% higher scores on employee motivation surveys, an increase in member/team productivity and focus, and a decrease in employee lateness.

Modality: vILT course

Tools used: PowerPoint, Zoom

Gaps:  Multiple gaps were found in the analysis for this project. First, novice managers were receiving animosity from veteran managers when asking for change clarification. Second, teams/departments were having difficulty implementing company-wide change information. Third, there were differing ideas of how change management took place within departments. Fourth, there was a long lag-time between the notification and implementation stages for all change projects. 

Solution:  By the end of this eLearning module, novice and veteran managers will be able to define change management and paraphrase the relevance of change management for the company. They will be able to provide examples of how a leader should react to different change types and they will correctly identify pieces of the Change Management Model. 

Modality: eLearning course     

Tools used: Articulate Storyline 360, WellSaidLabs

Gap: A department manager needs to improve her own mental health and the mental health of her of department employees, in order to become more productive, less reactive, and to prevent a frequent employee turnover rate.

Solution: By the end of this video, department managers will confidently recall the six key benefits of mindfulness meditation in the workplace, and will be able to quickly incorporate mindfulness meditation into their own corporate environments, using the variety of suggested options shown. 

Modality: Microlearning video

Tools used: Vyond, Canva

Gap: Novice PowerPoint users need basic knowledge of the software interface, in order to start creating engaging presentations.

Solution: By the end of this video, learners will be able to navigate through the PowerPoint interface confidently, identify presentation template options, add slides to fit needs, insert content onto slides, and reproduce transitions and animations within a presentation.

Modality: Microlearning video

Tool used: Camtasia

Gaps: Multiple gaps were found in the analysis for this project. First, novice managers were receiving animosity from veteran managers when asking for change clarification. Second, teams/departments were having difficulty implementing company-wide change information. Third, there were differing ideas of how change management took place within departments. Fourth, there was a long lag-time between the notification and implementation stages for all change projects. 

Solution:  By the end of this eLearning module, novice and veteran managers will be able to define change management and paraphrase the relevance of change management for the company. They will be able to provide examples of how a leader should react to different change types and they will correctly identify pieces of the Change Management Model. 

Modality: eLearning course     

Tools used: Articulate Storyline 360, WellSaidLabs